Privacy Policy

1. Who this applies to

Cresco Zone is an internal business tool used by authorized team members and invited collaborators to manage projects, tasks, files, budgets, and related workflows. This policy applies to users who access the Service with an account we create or manage for them.

2. Information we collect

We collect information needed to operate the Service and support collaboration across projects:

• Account information — such as your name, email address, role, account status, and authentication credentials (passwords are stored in hashed form).
• Workspace content — project and task details, comments, activity history, file uploads and attachments, budget-related records, notifications, and similar content you or others add while using the Service.
• Usage and technical data — session information, IP address, browser/device details, timestamps, and diagnostic logs that help us secure and improve the Service.
• Integration data — limited information exchanged with connected systems (for example CRM or other internal tools) when those integrations are enabled for your organization.

3. How we use information

We use personal information to:

• Provide, maintain, and improve the Service
• Authenticate users and manage access permissions
• Enable project collaboration, notifications, and activity tracking
• Store and retrieve files and records related to your work
• Monitor security, prevent misuse, and troubleshoot issues
• Meet internal operational, audit, and legal obligations

We do not sell personal information.

4. How we share information

Information in Cresco Zone is shared within your organization according to project roles and permissions (for example with project managers, teammates, and administrators). We may also share information with:

• Service providers that help us host, secure, email, monitor, or operate the Service
• Connected internal systems and integrations that your organization configures
• Professional advisers or authorities when required by law or to protect our rights, users, or the Service

5. Cookies and similar technologies

We use essential cookies and similar technologies to keep you signed in, maintain session security, and support core application features. These are required for the Service to function and are not used for third-party advertising.

6. Data retention

We retain account and workspace information for as long as your account remains active and as needed for business, security, backup, and legal purposes. When an account is deactivated or removed, related personal data may be retained for a limited period in backups, logs, or audit records before deletion or anonymization where appropriate.

7. Security

We use administrative, technical, and organizational measures designed to protect personal information, including access controls, encrypted transport (HTTPS), hashed passwords, and activity logging. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

Depending on your location and applicable law, you may have rights to access, correct, update, or request deletion of personal information we hold about you. You can update basic profile details in the Service where available. For other requests (including account changes), contact your administrator or reach us using the contact details below.

9. International transfers

The Service may be hosted or supported using infrastructure and providers in different countries. Where personal information is transferred internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable requirements.

10. Children’s privacy

The Service is intended for business use by authorized adults. It is not directed to children, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically. Continued use of the Service after changes become effective means you acknowledge the updated policy.

12. Contact us

If you have questions about this Privacy Policy or about how Cresco Zone handles personal information, contact your system administrator or email [email protected].